Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSSUP302 Mapping and Delivery Guide
Establish, maintain and process superannuation records

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSSUP302 - Establish, maintain and process superannuation records
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to establish member and/or employer superannuation records within an information management system or database, and ensure records are maintained accurately.It applies to individuals who, within their level of authority, apply specialised organisational knowledge and follow defined procedures to process and update information.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the superannuation field of work and include access to:

common office equipment, technology, software and consumables

financial services product information

organisational policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Set up new member records for individuals
  • Collect information required to set up new member file
  • Check information to ensure it is complete and correct
  • Enter data accurately into organisational information system, correcting information errors within level of authority
  • Activate new member record and send confirmation according to organisational procedure and regulatory requirements
  • Accurately update new and additional information within organisational procedure
       
Element: Set up new employer records as required
  • Collect information required to set up new employer record
  • Check information to ensure it is complete and correct
  • Enter data accurately into organisational information system, correcting information errors within level of authority
  • Activate new employer record
  • Send confirmation according to organisational procedure and regulatory requirements
       
Element: Maintain integrity of records
  • Ensure all transactions are correctly reflected in records
  • Identify any inconsistencies and take action to rectify
  • Update records as new information is received
  • Add enquiries and communications to records
  • Send confirmation according to organisational procedures
       
Element: Identify administrative and accounting processes documented in member records
  • Identify process of determining interest
  • Identify administrative charges and insurance premiums on records
  • Describe processes of allocating interest, charges and insurance premiums to member accounts to the customer
  • Provide members with information regarding their records as required and according to organisational procedures
       
Element: Produce member benefit statements
  • Identify and accurately describe elements of member benefit statements and calculation processes
  • Produce statements as required and according to organisational procedures
       
Element: Follow quality assurance procedures
  • Follow organisational procedures to ensure work is completed accurately
  • Establish and maintain member and employer details in accordance with organisational requirements
  • Identify incorrect information and associated consequences and correct within limits of own responsibility
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Set up new member records for individuals

1.1 Collect information required to set up new member file

1.2 Check information to ensure it is complete and correct

1.3 Enter data accurately into organisational information system, correcting information errors within level of authority

1.4 Activate new member record and send confirmation according to organisational procedure and regulatory requirements

1.5 Accurately update new and additional information within organisational procedure

2. Set up new employer records as required

2.1 Collect information required to set up new employer record

2.2 Check information to ensure it is complete and correct

2.3 Enter data accurately into organisational information system, correcting information errors within level of authority

2.4 Activate new employer record

2.5 Send confirmation according to organisational procedure and regulatory requirements

3. Maintain integrity of records

3.1 Ensure all transactions are correctly reflected in records

3.2 Identify any inconsistencies and take action to rectify

3.3 Update records as new information is received

3.4 Add enquiries and communications to records

3.5 Send confirmation according to organisational procedures

4. Identify administrative and accounting processes documented in member records

4.1 Identify process of determining interest

4.2 Identify administrative charges and insurance premiums on records

4.3 Describe processes of allocating interest, charges and insurance premiums to member accounts to the customer

4.4 Provide members with information regarding their records as required and according to organisational procedures

5. Produce member benefit statements

5.1 Identify and accurately describe elements of member benefit statements and calculation processes

5.2 Produce statements as required and according to organisational procedures

6. Follow quality assurance procedures

6.1 Follow organisational procedures to ensure work is completed accurately

6.2 Establish and maintain member and employer details in accordance with organisational requirements

6.3 Identify incorrect information and associated consequences and correct within limits of own responsibility

Evidence of the ability to:

set up new member and employer records without errors or omissions

enter data onto organisation’s information system

follow organisational procedures to ensure all work is completed accurately

maintain integrity of organisational records

effectively use administrative and accounting practices relating to member records

demonstrate member benefit statement and calculation processes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the key features of company policy, procedures, objectives and guidelines

provide an overview of superannuation fund structures

list available products and services

provide an overview of fund rules

outline the guiding principles of privacy regulation

explain the key features of information technology system procedures for documentation

identify the consequences of incorrect information

outline the key features of organisational information, documentation and communication systems.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Set up new member records for individuals

1.1 Collect information required to set up new member file

1.2 Check information to ensure it is complete and correct

1.3 Enter data accurately into organisational information system, correcting information errors within level of authority

1.4 Activate new member record and send confirmation according to organisational procedure and regulatory requirements

1.5 Accurately update new and additional information within organisational procedure

2. Set up new employer records as required

2.1 Collect information required to set up new employer record

2.2 Check information to ensure it is complete and correct

2.3 Enter data accurately into organisational information system, correcting information errors within level of authority

2.4 Activate new employer record

2.5 Send confirmation according to organisational procedure and regulatory requirements

3. Maintain integrity of records

3.1 Ensure all transactions are correctly reflected in records

3.2 Identify any inconsistencies and take action to rectify

3.3 Update records as new information is received

3.4 Add enquiries and communications to records

3.5 Send confirmation according to organisational procedures

4. Identify administrative and accounting processes documented in member records

4.1 Identify process of determining interest

4.2 Identify administrative charges and insurance premiums on records

4.3 Describe processes of allocating interest, charges and insurance premiums to member accounts to the customer

4.4 Provide members with information regarding their records as required and according to organisational procedures

5. Produce member benefit statements

5.1 Identify and accurately describe elements of member benefit statements and calculation processes

5.2 Produce statements as required and according to organisational procedures

6. Follow quality assurance procedures

6.1 Follow organisational procedures to ensure work is completed accurately

6.2 Establish and maintain member and employer details in accordance with organisational requirements

6.3 Identify incorrect information and associated consequences and correct within limits of own responsibility

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Collect information required to set up new member file 
Check information to ensure it is complete and correct 
Enter data accurately into organisational information system, correcting information errors within level of authority 
Activate new member record and send confirmation according to organisational procedure and regulatory requirements 
Accurately update new and additional information within organisational procedure 
Collect information required to set up new employer record 
Check information to ensure it is complete and correct 
Enter data accurately into organisational information system, correcting information errors within level of authority 
Activate new employer record 
Send confirmation according to organisational procedure and regulatory requirements 
Ensure all transactions are correctly reflected in records 
Identify any inconsistencies and take action to rectify 
Update records as new information is received 
Add enquiries and communications to records 
Send confirmation according to organisational procedures 
Identify process of determining interest 
Identify administrative charges and insurance premiums on records 
Describe processes of allocating interest, charges and insurance premiums to member accounts to the customer 
Provide members with information regarding their records as required and according to organisational procedures 
Identify and accurately describe elements of member benefit statements and calculation processes 
Produce statements as required and according to organisational procedures 
Follow organisational procedures to ensure work is completed accurately 
Establish and maintain member and employer details in accordance with organisational requirements 
Identify incorrect information and associated consequences and correct within limits of own responsibility 

Forms

Assessment Cover Sheet

FNSSUP302 - Establish, maintain and process superannuation records
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSSUP302 - Establish, maintain and process superannuation records

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: